Aftersales Services
YOU ARE GUARANTEED OF RECEIVING THE QUALITY PRODUCTS AS EXPECTED
Our unique way of providing after-sales service enables us to win 90% return business and 65% of new business leads come from referrals.
WE CARE OF WHAT YOU GET FROM US BUT NOT WHAT WE GET FROM YOU
Meet Our Aftersales Team
Our Aftersales Team – keep SMT moving forward to your Total Satisfaction
From the moment you receive your parts from SMT, our After-Sales Team will begin providing you with caring and supportive services. A dedicated After-Sales Manager will maintain close contact with you, seeking out any opportunities for improvement that could benefit you. To ensure that we fully meet your procurement needs, we will conduct an after-sales survey for every purchase order, ensuring that all processes are followed and that our team is fully compliant.
Our 6 Essences of Our Successful Aftersales Services
- Assist customers with added value: Continuously seek ways to enhance the customer experience by providing additional benefits.
- Optimize service efficiency: Meet customer expectations for fast service and immediate results by investing in technology and human resources to improve service processes and productivity.
- Foster a positive service culture: Encourage a positive work environment to keep service staff motivated, engaged, and involved.
- Attend to customer needs: Listen to feedback through real-time surveys to understand and address customer needs, building services around their satisfaction.
- Track and improve performance: Implement internal systems that monitor staff performance to identify trends, weaknesses, and opportunities for service enhancement.
- Strive for excellence: Maintain a growth mindset and continuously explore innovative ways to provide the best service possible to our customers at SMT.
- (1) Enquiry & Order Placement >>>>
- (2) Order Processing >>>>
- (3) Quality Control & Inspection >>>>
- (4) Packaging & Shipping >>>>
- (5) After Sales Services >>>>
- (6) Additional Services >>>>
